Support Engineer

Sobre esta oportunidad

Amazon is investing heavily in building a world-class advertising business, delivering a collection of self-service products that drive discovery and sales, and we are responsible for ensuring that Advertisers and Partners can easily navigate our products and services. The Partner Tech organization builds innovative software solutions and owns the customer experience for Advertisers and Partners integrating with our API and MCP. Our products are strategically important to Amazon's Retail and Marketplace businesses, driving long-term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products.

We are a highly motivated, collaborative organization with an entrepreneurial spirit and bias for action. Are you passionate about driving customer success and learning new technologies? Do you thrive in a dynamic, fast-paced environment? Amazon Advertising is seeking Support Engineers to help external customers build business-critical applications on our Advertising API. You will represent Amazon as you investigate technical issues, work with API developers to ensure compliance with our program policies and identify gaps in our technical solutions as well as patterns of API misuse.

You will own development of processes and prevention strategies to improve the developer experience. Key job responsibilitiesSupport Engineers troubleshoot, debug, evaluate, and resolve system-generated alerts, make feature enhancements and bug fixes, manage systems and hosts, perform software deployments and migrations, and automate routine operational tasks. The position requires strong troubleshooting, technical, and communication skills, and includes a mix of on-call responsibilities, operational tasks, and software development work. This role is ideal if you are passionate about creating, integrating, and leveraging tools to minimize operational overhead — without compromising best-in-class customer service.

We want our services to be as autonomous as possible, and that requires engineers who think big, simplify complex problems, and relentlessly pursue the best customer experience. , Java, C++, Python)- Linux/UNIX operating system knowledge- Knowledge of AWS or other cloud technologies- Strong problem-solving skills in English- Excellent written and verbal communication skills- Understanding of support processes — ticketing, monitoring, and metrics- Please apply with resume in EnglishOur inclusive culture empowers Amazonians to deliver the best results for our customers.

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