Program Manager, Comms Quality, Builder Experience & Success

Sobre esta oportunidad

Amazon sends millions of communications to Selling Partners every day, ranging from informational updates about new features or upcoming events to critical business information. These communications are delivered through a variety of channels, including email, web notifications, SMS, mobile push, and others. We are seeking a Program Manager II for the Partner Outbound Communications team, who combines strong program management skills with a technical aptitude for data analysis. The ideal candidate is someone who is not only passionate about communications quality, but also familiar with SQL queries to pull metrics from databases, analyzing datasets to uncover defect patterns, and translating raw data into actionable recommendations.

You will be expected to build and maintain reporting mechanisms, contribute to the team's internal knowledge base (Wiki pages), and support content audits and documentation. The ideal candidate will have:* Proven track record of driving communications quality improvement initiatives* Demonstrated expertise in content authoring and editing, with a strong eye for detail* Strong analytical and data-driven approach to identifying and resolving quality issues, with familiarity in communications-related metrics and performance indicators* Ability to develop and enforce content quality standards, guidelines, and QA processes to proactively monitor and improve communications* Familiarity with a variety of communications platforms and technologies, such as content management systems and analytics tools* Comfort navigating cross-functional collaboration and managing multiple stakeholdersAbout the teamPartner Outbound Communications’ mission is to ensure every selling partner receives relevant, timely, actionable communications through the channels where they are most likely to engage.

We do this by migrating existing emails onto our platform for quality control, improving the quality of comms launched, and improving partners’ ability to personalize their communications experience. - 5+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Speak, write, and read fluently in English - 3+ years of driving end to end delivery, and communicating results to senior leadership experience- Basic knowledge and proficiency in HTML, CSS, and Velocity TemplatesOur inclusive culture empowers Amazonians to deliver the best results for our customers.

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